Switch2Win Terms & Conditions

£20 Guarantee

Switch2Win has great online deals to offer you over the phone, and we're so confident that we can save you money on your bills that we'll give you a cheque for £20 in the unlikely event we're unable to offer you a saving against your current suppliers on your home phone, broadband, gas or electricity.

The price comparison must include VAT, and typographical pricing errors will not be matched.

This only applies to a quote for bundled domestic calls, line rental and broadband packages, and/ or for electrical and/or mains gas energy which is not time- or quantity-limited. As we are unable to quote against personalised packages or exclusive tariffs, to be eligible for this guarantee the tariffs or products we are quoting against must be publicly available for purchase.

Switch2Win will only quote against your existing suppliers and your current packages or tariffs, and will send you a cheque for £20 if we are unable to offer you any savings against any of your current gas and/or electricity and/or home phone/ broadband provider and package; quotes from comparison websites or brokers or from suppliers or tariffs you are considering moving to are not eligible for this price promise.

Where guaranteed cashback is available on a Switch2Win offer the value of that cashback will be included in the calculation of the overall savings available against your current suppliers/ products.

This guarantee is not available to existing TalkTalk or ScottishPower customers, customers who have recently applied to switch to TalkTalk or ScottishPower, or to customers who do not have the necessary hardware to be able to switch (included but not limited to customers who do not have a landline or whose landline is provided by a cable company or a company who does not use the BT network, and prepay gas and electricity customers in certain geographical areas)

The cheque will be sent out within 28 days of your over-the-phone quote.

Switch2Win reserves the right to request written proof of your existing service providers and monthly bills/ consumption before dispatching your cheque to be able to verify the accuracy of the information provided by you to quote against your current supplier.

This guarantee is subject to change and can be withdrawn at any time.

Prize Draw

  1. By entering this prize draw, entrants agree to be bound by these prize draw rules ("Rules").
  2. The Promoter is an outsource contact centre working on behalf of a variety of clients, 1Call Direct Limited trading as Switch2Win, whose registered address is 116 West Regent Street, Glasgow G2 2QD.
  3. There shall be one prize draw for each 500 new subscribers signed up by 1Call Direct Limited to one of the products or offers promoted on Switch2Win.co.uk. All eligible subscriptions will be entered into the next available draw of 500 subscribers. All eligible participants shall be entered into the prize draw conditional upon their successful application to switch to one or more of Switch2Win's clients.
  4. This prize draw is only open to residents of the United Kingdom who are aged 16 years or older who are signed up by 1Call Direct Limited to one of its clients' services on a continuing direct debit subscription. Entry into the draw is confined to new subscriptions via verbal contact initiated by the Promoter or the Promoter's outsourced contact centres. Existing customers upgrading their package or customers who have a pending application to switch to prior to Switch2Win's application are not eligible for entry into this prize draw.
  5. Participants shall be entitled to enter the prize draws from Friday 30th July 2010. Winners will be notified by The Promoter via the phone number they provided at sign up.
  6. The Promoter reserves the right to cancel or amend any of the prize draws or these Rules at any time without prior notice.
  7. Employees of the Promoter or any company involved in the prize draw or any such person's subsidiary or associated companies, agents or members of their families or households, are not eligible to enter this prize draw. The Promoter reserves the right to verify the eligibility of all entrants.
  8. The Promoter accepts no responsibility for any inaccurate details provided to the Promoter by a participant which may render participation in any prize draw or eligibility for any prize void. The Promoter has the right to remove any entries that appear to be duplicate, materially incorrect or fraudulent.
  9. Each prize includes: a cheque to the value £500 sent by The Promoter via registered post to the address the subscriber has provided to 1Call Direct Limited as the supply address for the delivery of their clients' services/ goods at the point of verbal contract to switch which 1Call Direct Limited will verify with the winner over the phone.
  10. Winners may be requested to take part in promotional activity and the Promoter reserves the right to use the names and postcodes of winners together with their photographs in any publicity.
  11. Entrants' personal details will be used by the Promoter for the purpose of conducting this promotion. The Promoter reserves the right to disclose entrant's personal information to third parties it engages to assist it in conducting the prize draw or communicating with the winner.
  12. If the Promoter is unable to contact the first entry drawn within 48 hours over the phone then another winner will be randomly selected.
  13. No cash alternative is available and no prize is transferable. No correspondence will be entered into.
  14. For details of the winner's name and county (or equivalent) check online at www.switch2win.co.uk/winners or send a stamped self addressed envelope to: Switch2Win @1Call Direct Limited, 116 West Regent Street, Glasgow G2 2QD.

Refer-a-Friend

  1. for each new customer that signs up to one of our utilities packages (i.e. telecoms/ broadband, and/ or electricity/gas) who provides your referral code at the point of sale, within 28 days we will pay you your refer-a-friend bonus of a cheque to the value of £20 via recorded delivery to the address you provide us when you register for your referral ID code, or an electronic transfer of £20 directly into your bank account
    All prices include VAT
    While there is no limit to the number of referrals you can make, Switch2Win's Refer- a-Friend scheme does not apply to individuals already known to or are registered with Switch2Win on the date of the referral.
    You must not use inappropriate marketing methods (including but not limited to, sending unsolicited email or posting in newsgroups or discussion forums that do not permit advertising in their advertising) to benefit from Switch2Win's Refer-A-Friend scheme

    Switch2Win reserves the right to vary or terminate all or part of the terms of Refer- a-Friend scheme at any time without notice and to refuse payment of a refer-a-friend bonus in instances of suspected abuse. Refer-a-friend bonuses are non-transferable Switch2Win accepts no liability for delayed issuance of any refer-a-friend bonus Switch2Win's Refer-a-Friend scheme is only available/ applicable in the country where the offer is made

Fundraising

  1. For each new customer that signs up to one of our utilities packages (i.e. telecoms/ broadband, and/ or electricity/gas) who provides your referral code at the point of sale, within 28 days we will pay you your refer-a-friend bonus of a cheque to the value of £25 via recorded delivery to the address you provide us when you register for your referral ID code, or an electronic transfer of £25 directly into your bank account
    All prices include VAT
    While there is no limit to the number of referrals you can make, Switch2Win's Refer- a-Friend scheme does not apply to individuals already known to or are registered with Switch2Win on the date of the referral.
    You must not use inappropriate marketing methods (including but not limited to, sending unsolicited email or posting in newsgroups or discussion forums that do not permit advertising in their advertising) to benefit from Switch2Win's Refer-A-Friend scheme.
    Switch2Win reserves the right to vary or terminate all or part of the terms of Refer- a-Friend scheme at any time without notice and to refuse payment of a refer-a-friend bonus in instances of suspected abuse. Refer-a-friend bonuses are non-transferable. Switch2Win accepts no liability for delayed issuance of any refer-a-friend bonus Switch2Win's Refer-a-Friend scheme is only available/ applicable in the country where the offer is made

TalkTalk

  1. £206.833 annual saving against BT by switching from BT Unlimited Broadband and calls to TalkTalk Plus. BT line rental pricing changes to £12.04 from 01/10/2010. Comparison excludes promotional discount on BT Talk and Surf Unlimited for first 3 months.
  2. TalkTalk uses the UK's biggest next generation network (covering 85% of the UK) to deliver you fast, stable broadband
    • Voted The Best Bundled Provider for Value for Money in the Consumer Choices Awards 2010
    • Voted The Best Bundled Provider for Clarity of Pricing in the Consumer Choices Awards 2010
    • Voted Best Value for Money in the uSwitch Home Phone Awards 2010
    • Voted Best Broadband & Phone Bundle in the Simplify Digital Customer Choices Awards 2010
    • Voted Best Broadband & Phone Package in the Top 10 Broadband Awards 2009
  4. This cashback offer is not available to existing TalkTalk customers upgrading their package, or to any Switch2Win customer who has a pending application to switch to TalkTalk prior to Switch2Win's application, or to Switch2Win customers who are applying to switch to TalkTalk for a non-broadband package. Within 4-6 weeks of your verbal contract to transfer to TalkTalk, Switch2Win will dispatch a cheque for the relevant cashback amount (£20 for switching to one of TalkTalk's calls and line rental packages, £40 for switching to the TalkTalk Broadband Essentials package, or £50 for switching to the TalkTalk Broadband Plus Package)

ScottishPower

  1. Annual saving of £390.01 shown is based on an average of ScottishPower's Gas & Electricity Offer customers across Britain with annual mains gas usage of 20,500kWh and annual Standard Rate electricity usage of 3,300kWh, who pay quarterly (excluding prompt payer discounts) and switch to ScottishPower's Online Energy Saver 10 Offer, paying monthly by Direct Debit. Includes a saving of £201.94 for switching to monthly Direct Debit from quarterly (excluding prompt payer discounts), a saving of £188.07 for Online Energy Saver Reward June 2011 (including the Online Energy Service annual discount of £15.75). Prices correct as at 15th July 2010. All figures shown include VAT at the current applicable rate of 5%
  2. ScottishPower have been ranked number one of top 6 Energy Suppliers for customer satisfaction on survey conducted by UK National Customer Satisfaction Index (Source: CFI Group: UK National Customer Satisfaction Index (NCSI-UK), 2010, sample of 4580 on-line respondents in Q1 2010); ScottishPower were voted No.1 for 'Online Services' in the Uswitch Energy Awards 2006, 2007, 2008, 2009
  3. Online Energy Saver10 is not available to gas solus customers, only to dual fuel/ electricity solus customers; because of this, and because ScottishPower's rates differ depending on the region of the country that you live in, Switch2Win's experts will be able to advise the ScottishPower product which most suits your circumstances.
  4. This offer is not available to existing ScottishPower customers or to any Switch2Win customer who has a pending application to switch to ScottishPower prior to Switch2Win's application. ScottishPower will send you confirmation of your agreement to switch your gas and electricity to them within 10 days and within 6-8 weeks after your successful transfer to them will dispatch a cheque for the relevant cashback amount (£25 for switching Electricity only or for switching Gas only, or £50 for switching both Electricity and Gas to ScottishPower from your existing supplier).
  5. Based on the kWh rate comparison between ScottishPower's standard monthly gas and electricity Direct Debit prices and ScottishPower's Online Energy Saver 10 Offer for customers who take both gas and electricity or electricity only. Prices effective from 15th July 2010.

People's Post Code Lottery

Free Tickets
  1. One free month of tickets per household per year . Customers taking up the "free play" offer must provide their bank details in advance and agree to monthly continuous subscription which can be cancelled at any point with 28 days notice. Once the free month has expired, customers move onto our standard player terms as described in point 5.1 below.
  2. the charities that benefit from this are outlined in point 1.3 of the terms and conditions below
People's Post Code Lottery
  1. 1.1 The People's Postcode Lottery will be operated as a series of subscription-based Society Lotteries under the Gambling Act 2005 (each or all of which as the context requires being referred to as the "People's Postcode Lottery"). 1.2 The People's Postcode Lottery is managed by Postcode Lottery Limited ("PPL"), 37 Sheen Road, Richmond, Surrey TW9 1AJ acting as External Lottery Manager ("ELM") (certificate number nr 829-N-102511-003 and 829-R-102513-003) for the Participating Charities. 1.3 The People's Postcode Lottery is currently run (as at 1 June 2010) in support of the Participating Charities mentioned below: 1.3.1 CHILDREN 1ST. Sussex House, 61 Sussex Street, Kinning Park, Glasgow G41 1DY. Registered Charity No. SC 016092; 1.3.2 Maggie's Cancer Centres. The Gatehouse, Western Infirmary, 10 Dumbarton Road Glasgow, G11 6PA. Registered Charity No. SCO24414; 1.3.3 Scottish Wildlife Trust. Cramond House, Kirk Cramond, Cramond Glebe Road, Edinburgh, EH4 6NS. Registered Charity No. SC005792; 1.3.4 Missing People. 284 Upper Richmond West, London, SW14 7JE. Registered Charity No. 1020419; 1.3.5 People's Postcode Trust. 14 Links Place, Edinburgh EH6 7EZ. Registered Charity No. SC040387; 1.3.6 WWF-UK. Little Dunkeld, Dunkeld, Perthshire PH8 0AD. Registered Charity No. SC039593; 1.3.7 Children North East. 89 Denhill Park, Newcastle upon Tyne, NE15 6QE. Registered Charity No. 222041; 1.3.8 Northumberland Wildlife Trust. St Nicholas Park, Gosforth Newcastle upon Tyne, Tyne and Wear, NE3 3XT. Registered Charity No. 221819; 1.3.9 Yorkshire Wildlife Trust 1 St George's Place, York, YO24 1GN. Registered Charity No. 210807; 1.3.10 Yorkshire Dales Millennium Trust, Old Post Office, Main Street, Clapham LA2 8DP. Registered Charity No. 1061687; and 1.3.11 Daisy Chain Respite Care and Family Support Centre, Calf Fallow Farm, Norton, Stockton-on-Tees.TS201PF. Registered Charity No. 1109792. 1.4 4 or 5 draws will be held each month, depending on the number of weeks in that month. Winners are announced on a weekly basis. 1.5 The schedule of Draws which benefit a specific Participating Charity will be published on the Website from time to time. 1.6 Players should note that Participating Charities are independent bodies. While PPL shall seek at all times to represent the activities of Participating Charities fairly and accurately and may provide information from time to time on the Website or elsewhere as to how Participating Charities have allocated funds derived the sales of Tickets, the allocation of funds raised by the People's Postcode Lottery to specific projects or activities is determined by the relevant Participating Charity in accordance with its priorities and objectives and not PPL. 1.7 Draws shall be held to benefit Participating Charities based in parts of Great Britain with a view to reflecting over the course of a year, as fairly as possible, the distribution of Tickets entered into those Draws across the constituent parts of Great Britain (identified by reference to the postcode nominated by the Player).
  2. PRIZE PLAN AND SPECIAL ROLLOVER DRAWS 2.1 At all times no less than 45% of the proceeds of the People's Postcode Lottery shall be paid out as prizes as set out in the provisions of this Rule 2. 2.2 Every Player with one or more Tickets in the winning postcode and winning postcode sector will win a prize. Winners with more than one Ticket win more than one prize if their postcode is drawn. As set out in Rule 3.3, certain classes of person connected with PPL may only claim a prize up to a limit of £5,000. 2.3 Only current active Players shall be eligible to receive a prize in any Draw. 2.4 No individual Ticket shall be entitled to a prize in excess of the maximum amount specified by applicable laws. In the case of Players purchasing Tickets in Great Britain this means, as set out in the Gambling Act 2005, no individual Ticket shall be entitled to a prize in excess of 10% of the proceeds of the People's Postcode Lottery (i.e. 10% of the proceeds collected in the month during which the Draw takes place). 2.5 A weekly "Postcode Street Prize" of £30,000 and a "Postcode Sector Prize" of £5,000 will be awarded each week other than for a week where a "Special Rollover" Draw is being made (see rule 2.6). The Street Prize shall be shared among all tickets in the winning postcode. The Sector prize shall be shared among all tickets in the winning postcode sector (e.g. if the winning postcode is KY10 2BX all KY10 2** postcodes in the Draw shall receive a share). An equal share per ticket will be paid out. Subject to Rule 2.4, PPL may offer additional cash or non-cash prizes from time to time and details of these will be publicised on the Website and elsewhere. 2.6 Three or four times per year, a "Special Rollover Draw" shall be made for a special roll over prize. This will be identified by Postcode Lottery as "Postcode Rollover", "European Postcode Millions" or some other title to distinguish it from regular Draws. The increased prize for the Special Rollover Draw is built up from the balance of the unallocated prize funds among the current active Players at the relevant time. From time to time, draws may be promoted which are open to players based outside Great Britain and where this happens a contribution to the prize of no less than the same amount per Ticket shall be made in respect of all such players. Unless otherwise specified on the Website, prizes for the Special Rollover Draw shall be awarded as set out in the remaining provisions of this Rule 2. 2.7 Having regard to Rule 2.4, as much as possible of the first 60% the prize fund shall be shared out among all Tickets in the winning postcode. All Tickets in the postcode sector shall share the remainder of the prize fund, i.e.at least 40%. The share per Ticket of the prize fund shall be weighted by reference to the number of Bonus Points a Ticket has accrued depending on the weeks that the Ticket plays as set out in Rule 2.9. 2.8 If, by reason of Rule 2.4, it is not possible to allocate all the unallocated prize funds among the Tickets in the winning postcode then the balance of any prize funds shall be allocated among all Tickets in the winning postcode sector on the same basis as is set out in Rule 2.7. If there remain any unallocated prize funds at that point they will be divided equally among all Tickets in the winning postal district. Again shares of prizes shall be weighted by reference to the number of Bonus Points a Ticket has accrued as set out in Rule 2.9. 2.9 One Bonus Point is allocated to each Ticket for each Draw in which that ticket has participated since the previous Special Rollover Draw. So, for example, a Ticket with 8 accrued Bonus Points will receive twice as large a share of the prize as a Ticket with 4 Bonus Points. If a Subscription is cancelled and then re-activated in any period between two Special Rollover Draws then any Bonus Points acquired prior to cancellation shall still be counted. When a Player moves to a new postcode and acquires a new Ticket number, the Bonus points will be transferred to the new Ticket.
  3. 3.WHO MAY ENTER THE PEOPLE'S POSTCODE LOTTERY 3.1 3.1 The People's Postcode Lottery will be played throughout Great Britain comprising all postcodes in Great Britain for which Tickets have been bought. All valid postcodes belonging to Great Britain may participate in a specific Draw. For legal reasons residents in Northern Ireland are not eligible to enter the People's Postcode Lottery. In the case of Special Rollover Draws open to players from outside Great Britain, all valid postcodes for which Tickets have been bought outside Great Britain shall be eligible to participate in that Special Rollover Draw. 3.2 The following persons may enter the People's Postcode Lottery: 3.2.1 any natural person over the age of 16 years; and 3.2.2 3.2.2 any corporate body incorporated and with a registered office address in Great Britain. 3.2 who, in either case, has a bank account which supports direct debit payments or access to credit or debit card facilities which can be used to make payments on a recurrent basis. 3.3 3.3 The following persons shall only be permitted to enter the People's Postcode Lottery on the condition that any individual prize with a value of more than £5000 shall (at their option) either be donated to PPL for inclusion in the prize fund for subsequent Draws or donated to one of the Participating Charities then benefiting from the People's Postcode Lottery: 3.3.1 The directors and employees who constitute PPL's management team; 3.3.2 The trustees of the societies participating in the People's Postcode Lottery from time to time; and 3.3.3 The directors and senior employees of certain key contractors and suppliers who are involved in the supply of goods and services to PPL (where notified by PPL in writing from time to time). 3.4 Each Player agrees to be bound by the Rules, any applicable provisions of the Act and any relevant regulations made there under from time to time. PPL shall not be liable for any loss or damage (including loss of the opportunity to enter the People's Postcode Lottery and/or the right to receive a prize) suffered by a Player if such Player has not complied with the Rules. The Rules may be amended by PPL from time to time. Any amended Rules will be published on the Website 28 days in advance of taking effect.
  4. 4. HOW TO PLAY THE PEOPLE'S POSTCODE LOTTERY 4.1 Tickets will normally cost £2 per Draw based on a minimum monthly cost per Player of £8 and a maximum of £10. Players may choose to pay an equivalent amount in Euros as specified in Rule 4.11. In the case of certain Special Rollover Draws, the price per ticket may be that which, as reasonably determined by PPL, approximates to the equivalent in pounds sterling of one Euro. Details will be published on the Website. The price per Ticket for each Draw shall always be the same. Tickets purchased by Players shall be entered into the next round of monthly Draws occurring following the monthly collection of payments. Players' collected payments will be placed into an intermediate holding account and used to purchase Tickets in 4 or 5 Draws over the subsequent month. Tickets purchased will specify a unique Ticket Number. 4.2 Subject to Rule 4.3, the Ticket Number shall comprise: 4.2.1 The Player's nominated postcode; and 4.2.2 A random three digit unique number generated by PPL. 4.3 A maximum of 499 different combinations of the three digit number referred to in Rule 4.2 is available for each postcode. If all of the available combinations for a Player's nominated postcode have already been allocated to other persons at the time of the Application or Ticket purchase, PPL will specify an alternative postcode randomly selected by PPL in the confirmation. This procedure shall also apply in cases of Applications which do not have a registered postal address. 4.4 Prospective Players can apply for registration by completing an Application. This can be done via the Website, over the telephone, by using the coupons published in certain newspapers, magazines or communicated via direct mailings or by other methods which may be made available by PPL from time to time. In each event, the Application constitutes the applicant's authorisation of PPL to collect payment for 4 (four) or 5 (five) Draws in advance, but never more than the playing rounds in the following month, from the applicant's designated bank account or debit or credit card account as applicable until this authorisation is revoked. The collected payment will be placed into an intermediate holding account, and payments for chances in individual Draws will be taken from the nominated account on a weekly basis. 4.5 The Application will require prospective Players to provide at least the following information: 4.5.1 the number of Tickets to be purchased for each Draw; 4.5.2 the Player's name, full address, postcode, telephone number, date of birth and (where applicable) email address. The full address specified must be the Player's main residence (or, for corporate bodies, the registered office) and must include a valid postcode; and 4.5.3 the Player's bank or building society details together with an instruction to such bank or building society to pay the Subscription by Direct Debit. Alternatively Players who wish to choose the option to pay by credit or debit card via the website must provide credit or debit card details. 4.6 The Direct Debit Guarantee applies to all Direct Debit arrangements set up by Players. Any Player can cancel a Direct Debit at any time by writing to that Player's bank or building society. Players are requested to send a copy of any such cancellation letter to PPL. 4.7 PPL shall be entitled to take steps necessary to verify the above information and to process the Application, including conducting checks with the bank or building society specified in the Application to ensure that the direct debit instruction has been duly authorised. PPL may (in its absolute discretion) refuse to accept an Application for any reason. 4.8 Following acceptance of an Application, PPL will issue the Player an "Advance Notice Letter" confirming the set up of a Subscription by email or post. The confirmation will specify the name of the Participating Charities. It will also specify the Ticket Number for each Ticket purchased. 4.9 IMPORTANT: Although the Advance Notice Letter will contain a Player's Ticket Number, this Ticket Number will be confirmed definitively on the Player's bank statement each month as part of the bank or building society's confirmation of the direct debit to PPL. The Advance Notice Letter in combination with the Player's bank statement form proof of the Player's participation in Draws. It is important that Players check Ticket Numbers on bank statements, as this is the only form of proof which PPL can accept of a Ticket Number and that the Player has paid for a Ticket in a particular Draw in the event of any query or dispute 4.10 Players who discover an error in the information included in an Application or the confirmation, or any discrepancy between the Ticket Number shown on the confirmation and that which appears on the Player's bank statement can correct this by notifying PPL by email or in writing to the address set out in the Contact Address section below. PPL will make the required correction as soon as reasonably possible but shall not be liable for any loss or damage (including loss of the opportunity to enter the People's Postcode Lottery and/or the right to receive a prize) suffered by a Player until such correction has been made. Any correction notified to PPL will only become effective once PPL has made the correction. Where the error relates to the Ticket Number(s) allocated to a Player, the corrected Ticket Number(s) shall only be valid in respect of the Draws in which the corrected Ticket Number(s) are included. 4.11 PPL can accept payment in Euros from Players who wish to set up direct debits from Euro bank accounts. Subscriptions in Euros shall be charged at a conversion rate, as reasonably determined by PPL, which approximates to the Euro equivalent of the cost of a Subscription in pounds sterling. Any persons wishing to enter in this way should contact PPL's call centre at 0808 10 9 8 7 6 5.
  5. 5. PAYMENT 5.1 Payments for Tickets can only be made by Players in advance by direct debit or by debit or credit card when signing up via the Website or over the phone. 5.2 The Advance Notice Letter sent to Players will contain a Calendar of direct debit collection dates and Draw dates. It is the Player's responsibility to ensure that there are sufficient funds in the nominated bank account (or available on any debit or credit card) on the relevant date. If this is not the case the bank may impose a penalty charge for the collection. The first direct debit will occur approximately 14 days prior to the date of the first Draw, in which the Player's Ticket(s) participate. By taking out a Subscription, a Player authorises PPL to collect payment in advance instalments of at least 4 (four) Draws (i.e. the number of playing rounds in the following month), from the designated bank account or debit or credit card account as applicable until this authority is revoked, subject to a minimum of £8 and a maximum of £10 per month. PPL shall have no liability for any loss or damage of subscription coupons or other written entries (including loss of mail), which may have prevented a Player of the opportunity to enter the People's Postcode Lottery. 5.3 No Ticket Number(s) will be entered into a Draw unless PPL has received all amounts payable for the Ticket(s) relating to such Ticket Number(s) at least 24 hours prior to the date of the relevant Draw. 5.4 If there is a dispute regarding whether Ticket(s) have been paid for, or when such payments were made, such dispute shall be resolved by reference to the payment details included in an official statement from the bank or building society or debit/ credit card operator from which direct debit payments are taken.
  6. 6. CHANGES TO SUBSCRIPTION DETAILS AND CANCELLATIONS 6.1 6.1 Subscriptions may be cancelled at any time giving PPL 28 days' notice in writing to the relevant address set out below (or via any other methods specified by PPL from time to time). When PPL has received this notice: 6.1.1 It will cancel future direct debit payments from the Player's bank or building society account; and 6.1.2 If any amounts are debited from the Player's bank or building society account prior to such cancellation taking effect, but which have not been used to pay for Tickets in future Draws of the same month, they will be refunded, save that no refund is possible in the case of payments already made by credit or debit card and in such a case the Player's Ticket will be entered into the relevant Draws. 6.2 Any change to the details provided in an Application should be notified to PPL by email or in writing to the relevant address set out below. Any Player who wishes to change the bank or building society specified in an Application must complete a new direct debit instruction. Further information about how to do this is available from PPL upon request 6.3 If the postal address specified in an Application changes, a Player may request (by email or in writing to the relevant address set out below) replacement Ticket Number(s) from PPL incorporating a new nominated postcode. If all the available three digit unique number combinations for the new nominated postcode (see Rule 4.3) have already been allocated to other persons, the Player's existing Ticket Number(s) will continue to apply. Bonus Points earned under a Ticket registered at one address may be carried forward to a subsequent address.
  7. 7. DRAWS & PRIZES 7.1 Prior to the date of each Draw, PPL shall inform Players by publishing on the Website : 7.1.1 The date on which the results of the Draw will be announced; 7.1.2 Details of the prizes available in the Draw; and 7.1.3 The name of the Participating Charities which will benefit from the Draw, and shall issue Subscribers with this information directly by issuing a Draw calendar. and shall issue Players with this information directly by issuing a Draw calendar 7.2 In each Draw, the winning Ticket Number(s) will be selected at random by a computer program, which is annually certified by NMI Certin. 7.3 7.3 Each Draw shall be conducted by the Designated Officer in the presence of an independent solicitor. The Designated Officer and the independent witnessing solicitor shall record the winning Ticket Number(s) in writing. 7.4 The Designated Officer is entitled to declare the drawing ceremony null and void if he observes or suspects any irregularity or failure in the procedure and to order a new drawing ceremony. 7.5 Only those Ticket Numbers for which payment has been received are eligible to take part in the relevant Draw. In the event of an error in announcement of winning Ticket Numbers the Designated Officer shall be responsible for confirming the correct Ticket Numbers. 7.6 The Designated Officer determines the sequence of the prizes being drawn 7.7 The results of each valid Draw, being the winning Postcode(s), will be published on the Website on a weekly basis and may also be publicised in any other manner determined by PPL from time to time. The following information will be published in relation to each valid Draw: 7.7.1 The winning Postcode(s); 7.7.2 The amounts or identity of each prize awarded to the winning Players. All winners of cash and other prizes will be notified accordingly by PPL by post and email when available. 7.8 The results of any Draw published on the Website or in any other source shall be for information purposes only and prizes shall only be awarded to the winning Ticket Number(s) recorded by the Designated Officer and the independent witness under Rule 7.3. 7.9 PPL reserves the right to withhold payment of any prize until it is entirely satisfied that: 7.9.1 The person claiming such prize is validly registered in PPL's records against the winning Ticket Number(s) and has fully complied with the Rules; 7.9.2 All amounts due for the Tickets associated with the winning Ticket Number(s) have been paid. Without prejudice to the above, PPL reserves the right to withhold payment of any prizes if it reasonably suspects the occurrence of fraud in relation to any Draw(s). 7.10 PPL may require proof of age to be produced before paying out any prize 7.11 PPL may at its absolute discretion pay out a prize to a person whom it is satisfied is the duly authorised representative of a person under a legal or other disability. 7.12 Prize monies shall be paid out as follows: 7.12.1 for Players who pay by direct debit, the relevant sum shall be paid into the bank or building society account specified on the Player's Application (or any new bank or building society account notified in accordance with Rule 6 provided that such notification was received by PPL in sufficient time); 7.12.2 Players who pay by credit or debit card may have prizes paid out to that card; and 7.12.3 Players who pay by bank cheque or bank giro payslip shall have prizes paid out to their bank account. 7.13 Any cash prizes, which PPL has been unable to pay because it does not have the correct bank or building society details and which have not been claimed within 6 months after the date of the relevant Draw, shall be void and shall instead be donated by PPL to the society or societies associated with the relevant Draw. PPL shall have no liability for any loss or damage suffered by you in relation to a failure to claim a prize in accordance with this Rule 7.13. 7.14 Either prior to the relevant Draw or afterwards, PPL may elect (in its absolute discretion) subject to complying with these Rules to: 7.14.1 Allocate more than one prize to a winning Ticket Number; 7.14.2 Allocate an enhanced prize to a winning Ticket Number (based on the length of the relevant Subscription or any other basis lawfully determined by PPL from time to time); and/ or 7.14.3 Offer a Player with a winning Ticket Number the chance to participate in a skill game. Such chance may include the participation in a TV quiz or TV game show. 7.15 Winners of non-cash prizes are not entitled to a cash equivalent. 7.16 PPL shall announce the winning postcodes and the prizes which have been won each month as it sees fit by publication via selected media, press and on its website.
  8. 8. PRIVACY 8.1 Players agree that by making an Application, PPL may process their personal data for the purposes and in the manner described in the privacy policy posted on the Website from time to time.
  9. 9. LIABILITY 9.1 Neither PPL nor any of the societies participating in the Postcode Lottery from time to time shall be liable to a Player for any loss or damage suffered by a Player arising from: 9.1.1 Any delays or failures in the postal service or other delivery methods used by PPL or Player from time to time; 9.1.2 Any delays or failures in any system used by PPL or a Player to transmit emails to the other; 9.1.3 Any failure in the computer program or other method used by PPL from time to time to generate winning Ticket Number(s); 9.1.4 Any delays or failures in the banking system used to transmit payments between PPL and a Player (or vice versa); 9.1.5 Any refusal by PPL to accept an Application or the termination by PPL of an existing Subscription; 9.1.6 The selection of alternative postcode(s) under Rule 4.3; 9.1.7 Any event beyond the reasonable control of PPL. 9.2 Subject to Rule 9.3, Neither PPL nor any of the societies participating in the Postcode Lottery from time to time shall be liable to any Player in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by a Player in relation to participation in the Postcode Lottery (including any loss of an opportunity to enter the Postcode Lottery and/or the chance of winning a prize). 9.3 Nothing in these Rules shall operate to exclude or restrict the liability of PPL or any of the societies participating in the Postcode Lottery from time to time for: 9.3.1 Death or personal injury resulting from negligence; 9.3.2 Breach of the obligations arising from section 12 of the Sale of Goods Act 1979; 9.3.3 Fraud.
  10. 10. COMPLAINTS 10.1 Any complaints relating to the People's Postcode Lottery should be sent by email or letter to the relevant address below giving full details of the complaint and supporting documentation if applicable. Any complaint relating to a particular Draw should be made within 3 (three) months after the date of such Draw. Complaints or prize claims will not be accepted by PPL after this time, unless such a claim relates to a prize which PPL has been unable to pay in the circumstances set out in Rule 7.9. 10.2 All complaints and disputes will be referred to PPL's disputes committee (including disputes relating to the validity of any Subscription or Ticket and the awarding of any prize), which shall investigate the complaint and/ or dispute reasonably and in good faith prior to making any decision. 10.3 If the dispute is not resolved to your satisfaction, Tods Murray LLP are willing to act as an independent mediator to seek to resolve any dispute as an alternative to litigation.
  11. 11. Law 11.1 The Rules and all matters arising from or connected with them are governed by English law. Subject to Rule 10, the courts of Scotland and England shall each have non-exclusive jurisdiction to settle any dispute arising from or connected with the Rules or the People's Postcode Lottery.
  12. 12. CONTACT ADDRESSES Comments, questions or complaints should be sent to the following address: Email Post info@postcodelottery.co.uk People's Postcode Lottery Customer Care Centre, The Courtyard, 37 Sheen Road, Richmond, Surrey TW9 1AJ
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